Terms & Conditions

This online store portal is owned and operated by HIM HEANG SDN BHD (Company No. 214727-P). By placing an order with us, you are deemed to have agreed to the following terms and conditions:-

 

1. Upon receiving your placement of order and payment to us, the delivery of goods will be made within two to three [2-3] working days to the delivery areas. 

 

2. Once goods have been delivered and accepted, this will be deemed goods sold and delivered. ALL GOODS SOLD AND DELIVERED ARE NOT RETURNABLE.

 

3. Notwithstanding Clause 2 above, if goods sold and delivered are not the correct order or are damaged during the course of delivery or of an incorrect quantity, we shall not be held liable to you unless you notify us via WhatsApp or SMS of the abovestated problem within [1] working day from the date of your receipt of the goods in question to enable us to make good your order.

 

4. We shall notify you via WhatsApp or SMS prior to the delivery of goods to you if you do not receive goods ordered by you within the scheduled delivery time frame. Kindly notify us in writing via WhatsApp or SMS of the non-delivery within [2] working days upon the expiry of the scheduled delivery time frame to enable us to attend to the non-delivery issue. However, if non-delivery of goods is due to your failure to be present at the address provided to accept delivery of goods, fresh delivery charges will be payable by you before we make delivery of goods to you.    

 

5. In the event delivery of goods is delayed due to unforeseen circumstances beyond our control, including but not limited to strike, power failure at our production site, extreme weather,  flood or fire, we shall not be held liable for such delay or failure to deliver the goods within the abovestated delivery time frame. We shall however attend to the delivery of goods as and when we are able to do so and no refund will be made available save and except for power failure at our production site where we shall arrange for refund accordingly.  

           

6. Please take note that delivery charges will be added to the goods purchased depending on the location as stated on our store website.  To avoid any delay in the delivery, please ensure you select the correct location and pay the delivery charges accordingly. 

 

7. We may change these terms and conditions at any time without notice.

 

8. If you need any assistance or have any inquiries please contact us at:-

Contact Person  : Miss Tan or Miss Por

Mobile No.          : 016-425 1168

Email                    : himheangonline@gmail.com

Tel No.                  : 04-2286129, 04-2286130